{"id":11157,"date":"2019-12-09T10:29:55","date_gmt":"2019-12-09T15:29:55","guid":{"rendered":"https:\/\/benshaw.com\/?page_id=11157"},"modified":"2020-04-14T10:32:16","modified_gmt":"2020-04-14T14:32:16","slug":"faqs","status":"publish","type":"page","link":"https:\/\/benshaw.com\/motor-control-solutions\/resources\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow  av-small-hide av-mini-hide  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first   container_wrap sidebar_right' style=' '  ><div   data-size='no scaling'  data-lightbox_size='large'  data-animation='slide'  data-conditional_play=''  data-ids='18483'  data-video_counter='0'  data-autoplay='false'  data-bg_slider='false'  data-slide_height=''  data-handle='av_slideshow_full'  data-interval='5'  data-class=' '  data-el_id=''  data-css_id=''  data-scroll_down=''  data-control_layout='av-control-default'  data-custom_markup=''  data-perma_caption=''  data-autoplay_stopper=''  data-image_attachment=''  data-min_height='0px'  data-src=''  data-position='top left'  data-repeat='no-repeat'  data-attach='scroll'  data-stretch=''  class='avia-slideshow avia-slideshow-1  av-control-default av-default-height-applied avia-slideshow-no scaling av_slideshow_full   avia-slide-slider '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 25.46875%;' ><li  class=' av-single-slide slide-1 ' ><div data-rel='slideshow-1' class='avia-slide-wrap '   ><div class = \"caption_fullwidth av-slideshow-caption caption_bottom\"><div class = \"container caption_container\"><div class = \"slideshow_caption\"><div class = \"slideshow_inner_caption\"><div class = \"slideshow_align_caption\"><h2  style='font-size:38px; ' class='avia-caption-title  '  itemprop=\"name\" >Frequently Asked Questions \u2026<\/h2><\/div><\/div><\/div><\/div><\/div><img src='https:\/\/benshaw.com\/wp-content\/uploads\/2020\/01\/header-faqs-002-scaled.jpg' width='2560' height='652' title='header-faqs-002' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_1'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-11157'><div class='entry-content-wrapper clearfix'>\n<div class=\"flex_column av_one_full  flex_column_div first  avia-builder-el-1  el_after_av_slideshow_full  avia-builder-el-no-sibling  \" ><p><div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3  blockquote modern-quote  avia-builder-el-2  el_before_av_toggle_container  avia-builder-el-first  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Pre-Sale Questions<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<div  class=\"togglecontainer   toggle_close_all  avia-builder-el-3  el_after_av_heading  el_before_av_hr \" >\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-1\" class=\"toggler \"  itemprop=\"headline\"    role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-1\">Where is product stock located?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-1-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Benshaw\u2019s US-based inventory is located primarily in Pittsburgh, Pennsylvania. Canadian stock is located at our facility in Listowel, Ontario, Canada.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-2\" class=\"toggler \"  itemprop=\"headline\"    role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-2\">How do I obtain a Benshaw product catalog?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-2-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>You can download a digital copy of our latest product catalog from the <a href=\"https:\/\/benshaw.com\/motor-control-solutions\/resources\/documents\/\">document library<\/a> on this website.<\/p>\n<p>For hard copy catalog requests, please contact the Sales Manager assigned to your region. A list of our Regional Sales Managers can be found on the \u201c<a href=\"https:\/\/benshaw.com\/contact\/\">Contact Us<\/a>\u201d page of this website.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-3\" class=\"toggler \"  itemprop=\"headline\"    role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-3\">Where can I find Benshaw product literature?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-3-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Digital (downloadable) copies of our current product literature are available through this site\u2019s <a href=\"https:\/\/benshaw.com\/motor-control-solutions\/resources\/documents\/\">document library<\/a>.<\/p>\n<p>For hard copies of our product literature, please contact our Inside Sales Team in Pittsburgh (<a href=\"mailto:sales@benshaw.com\">sales@benshaw.com<\/a> \/ <a href=\"tel:+1-412-968-0100\">+1 412-968-0100<\/a>) or an appropriate Territory Sales Manager. Contact information for our Territory Sales Managers is available on the \u201c<a href=\"https:\/\/benshaw.com\/contact\/\">Contact Us<\/a>\u201d page of this site.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-4\" class=\"toggler \"  itemprop=\"headline\"    role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-4\">How do I determine stock availability for a specific product?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-4-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>For U.S. customers, please contact our Inside Sales Team in Pittsburgh (<a href=\"mailto:sales@benshaw.com\">sales@benshaw.com<\/a> \/ <a href=\"tel:+1-412-968-0100\">+1 412-968-0100<\/a>) for current stock levels. Canadian customers should refer to the \u201c<a href=\"https:\/\/benshaw.com\/contact\/\">Contact Us<\/a>\u201d page of this website for regional sales contact information.<\/p>\n<p><em>Note: We are currently working to integrate our webstore and ERP systems. When completed, you will be able to view current stock levels through our website.<\/em><\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<\/div><br \/>\n<div   class='hr hr-default   avia-builder-el-4  el_after_av_toggle_container  el_before_av_heading '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div><br \/>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3  blockquote modern-quote  avia-builder-el-5  el_after_av_hr  el_before_av_toggle_container  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Post-Sale Questions<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<div  class=\"togglecontainer   toggle_close_all  avia-builder-el-6  el_after_av_heading  avia-builder-el-last \" >\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-5\" class=\"toggler \"  itemprop=\"headline\"    role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-5\">Where can I find Service Manuals?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-5-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Service Manuals for most Benshaw products are available for download through this site\u2019s <a href=\"https:\/\/benshaw.com\/motor-control-solutions\/resources\/documents\/\">document library<\/a>.<\/p>\n<p>To request a hard copy for a particular Benshaw Service Manual, please contact our Inside Sales Team in Pittsburgh (<a href=\"mailto:sales@benshaw.com\">sales@benshaw.com<\/a> \/ <a href=\"tel:+1-412-968-0100\">+1 412-968-0100<\/a>).<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-6\" class=\"toggler \"  itemprop=\"headline\"    role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-6\">Who should I call for shipment dates and\/or tracking information?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-6-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>In the U.S., customers can request shipping status\/shipment tracking updates through our Inside Sales Team (<a href=\"mailto:sales@benshaw.com\">sales@benshaw.com<\/a> \/ <a href=\"tel:+1-412-968-0100\">+1 412-968-0100<\/a>). Please have your Benshaw Order Number available (order numbers can be found on your Order Acknowledgement). For customers in Canada, please contact your Benshaw Sales Representative.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-7\" class=\"toggler \"  itemprop=\"headline\"    role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-7\">How do I obtain quick start guides, product drawings, manuals, and troubleshooting guides?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-7-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Please contact our Technical Support team with the required information inquiry. Refer to the &#8220;<a href=\"https:\/\/benshaw.com\/contact\/\">Contact<\/a>&#8221; tab for USA and Canada representatives.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<section class=\"av_toggle_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\"  >    <div class=\"single_toggle\" data-tags=\"{All} \"  >        <p data-fake-id=\"#toggle-id-8\" class=\"toggler \"  itemprop=\"headline\"    role=\"tab\" tabindex=\"0\" aria-controls=\"toggle-id-8\">Who do I call for service?<span class=\"toggle_icon\" >        <span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p>        <div id=\"toggle-id-8-container\" class=\"toggle_wrap \"  >            <div class=\"toggle_content invers-color \"  itemprop=\"text\"   ><p>Benshaw maintains a 24\/7 Technical Support Hotline for customer support in the USA and Canada.<\/p>\n<p>In the U.S., call <a href=\"tel:+1-1800-203-2416\">+1 800-203-2416<\/a>. In Canada, call <a href=\"tel:+1-1519-291-5112\">+1 519-291-5112<\/a>. Our Technical Support team can help arrange for repairs, spare parts shipments, field engineering and retrofit services. They can also facilitate enrollment in our product training services.<\/p>\n            <\/div>        <\/div>    <\/div><\/section>\n<\/div><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Have a question? This page provides answers to frequently asked pre- and post-sale questions regarding Benshaw products and services.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":9883,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"ticketed":false,"_links":{"self":[{"href":"https:\/\/benshaw.com\/wp-json\/wp\/v2\/pages\/11157"}],"collection":[{"href":"https:\/\/benshaw.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/benshaw.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/benshaw.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/benshaw.com\/wp-json\/wp\/v2\/comments?post=11157"}],"version-history":[{"count":0,"href":"https:\/\/benshaw.com\/wp-json\/wp\/v2\/pages\/11157\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/benshaw.com\/wp-json\/wp\/v2\/pages\/9883"}],"wp:attachment":[{"href":"https:\/\/benshaw.com\/wp-json\/wp\/v2\/media?parent=11157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}