{"id":31893,"date":"2020-04-23T10:51:43","date_gmt":"2020-04-23T14:51:43","guid":{"rendered":"https:\/\/benshaw.com\/?page_id=31893"},"modified":"2024-05-21T09:14:57","modified_gmt":"2024-05-21T13:14:57","slug":"troubleshooting-app","status":"publish","type":"page","link":"https:\/\/benshaw.com\/motor-control-solutions\/low-voltage-motor-control\/soft-starters\/troubleshooting-app\/","title":{"rendered":"Soft Start Troubleshooting App"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow  av-small-hide av-mini-hide  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first   container_wrap sidebar_right' style=' '  ><div   data-size='no scaling'  data-lightbox_size='large'  data-animation='slide'  data-conditional_play=''  data-ids='18406'  data-video_counter='0'  data-autoplay='false'  data-bg_slider='false'  data-slide_height=''  data-handle='av_slideshow_full'  data-interval='5'  data-class=' '  data-el_id=''  data-css_id=''  data-scroll_down=''  data-control_layout='av-control-default'  data-custom_markup=''  data-perma_caption=''  data-autoplay_stopper=''  data-image_attachment=''  data-min_height='0px'  data-src=''  data-position='top left'  data-repeat='no-repeat'  data-attach='scroll'  data-stretch=''  class='avia-slideshow avia-slideshow-1  av-control-default av-default-height-applied avia-slideshow-no scaling av_slideshow_full   avia-slide-slider '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 25.46875%;' ><li  class=' av-single-slide slide-1 ' ><div data-rel='slideshow-1' class='avia-slide-wrap '   ><div class = \"caption_fullwidth av-slideshow-caption caption_bottom\"><div class = \"container caption_container\"><div class = \"slideshow_caption\"><div class = \"slideshow_inner_caption\"><div class = \"slideshow_align_caption\"><h2  style='font-size:38px; ' class='avia-caption-title  '  itemprop=\"name\" >Start Here <small>(formerly known as Benshaw Pocket Technician)<\/small><\/h2><\/div><\/div><\/div><\/div><\/div><img src='https:\/\/benshaw.com\/wp-content\/uploads\/2020\/01\/header-lv-products-002-scaled.jpg' width='2560' height='652' title='header-lv-products-002' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_1'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-31893'><div class='entry-content-wrapper clearfix'>\n<div class=\"flex_column av_one_full  flex_column_div first  avia-builder-el-1  el_after_av_slideshow_full  el_before_av_one_full  avia-builder-el-first  \" ><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h2>As Easy as 1\u20132\u20133<\/h2>\n<p><strong>Start Here<\/strong> (formerly known as Benshaw Pocket Technician) is a powerful, user-friendly soft start troubleshooting app developed by Benshaw\u2019s engineering team for use on both iOS (<a href=\"https:\/\/apps.apple.com\/us\/app\/benshaw-pocket-technician\/id1503942132?ign-mpt=uo%3D2\" target=\"_blank\" rel=\"noopener noreferrer\">App Store<\/a>) and Android (<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.benshaw.pocket_technician\" target=\"_blank\" rel=\"noopener noreferrer\">Google Play<\/a>) powered mobile devices. The <strong>Start Here<\/strong> app retrieves soft start troubleshooting data from Benshaw <a href=\"https:\/\/benshaw.com\/motor-control-solutions\/low-voltage-motor-control\/soft-starters\/emx4-series-enclosed-soft-starters\/\">EMX4 Series Soft Starters<\/a> to help equipment operators identify, analyze and resolve common motor and motor control issues.<\/p>\n<p>The <strong>Start Here<\/strong> app allows you to scan an on-screen QR Code \u2014 generated by any Benshaw EMX4e or EMX4i soft starter \u2014 and display important troubleshooting information, including soft starter model, status and last three trips. The <strong>Start Here<\/strong> app also links users directly to relevant sections of the Benshaw website for quick, easy access to product manuals and support documents.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-32221\" src=\"https:\/\/benshaw.com\/wp-content\/uploads\/2020\/04\/benshaw-pocket-technician-001.jpg\" alt=\"Soft Start Troubleshooting App\" width=\"1200\" height=\"588\" srcset=\"https:\/\/benshaw.com\/wp-content\/uploads\/2020\/04\/benshaw-pocket-technician-001.jpg 1200w, https:\/\/benshaw.com\/wp-content\/uploads\/2020\/04\/benshaw-pocket-technician-001-300x147.jpg 300w, https:\/\/benshaw.com\/wp-content\/uploads\/2020\/04\/benshaw-pocket-technician-001-1030x505.jpg 1030w, https:\/\/benshaw.com\/wp-content\/uploads\/2020\/04\/benshaw-pocket-technician-001-768x376.jpg 768w, https:\/\/benshaw.com\/wp-content\/uploads\/2020\/04\/benshaw-pocket-technician-001-705x345.jpg 705w, https:\/\/benshaw.com\/wp-content\/uploads\/2020\/04\/benshaw-pocket-technician-001-600x294.jpg 600w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<h3>Rapid Soft Start Support \u2026 in the Palm of Your Hand<\/h3>\n<p>Equipment operators can use information retrieved by the <strong>Start Here<\/strong> app to quickly identify and troubleshoot soft start problems. The app also makes it easy to share data with Benshaw\u2019s technical support team if soft start troubleshooting assistance is needed.<\/p>\n<\/div><\/section><\/div>\n<div class=\"flex_column av_one_full  flex_column_div first  avia-builder-el-3  el_after_av_one_full  el_before_av_one_full  column-top-margin\" style='background: #fcfcfc; padding:12px; background-color:#fcfcfc; border-radius:0px; '><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h4>1. Retrieve Soft Start Data \u2026<\/h4>\n<p>To retrieve data, simply scan the QR Code that appears on a Benshaw EMX4i or EMX4e soft starter display panel. The <strong>Start Here<\/strong> app instantly shows detailed information on the starter model, status and the last three trips: all useful for identifying conditions that may be responsible for soft starting issues.<\/p>\n<h4>2. Explore Soft Start Troubleshooting Documentation \u2026<\/h4>\n<p>Prefer to help yourself? The <strong>Start Here<\/strong> app links directly to the Benshaw website for quick and easy access to product manuals and support documents.<\/p>\n<h4>3. Share Your Results with Benshaw \u2026<\/h4>\n<p>If you need help diagnosing and\/or resolving a motor starting issue, you can send the data retrieved from an EMX4 soft starter to your nearest support professional directly from the app. After scanning an EMX4 soft starter\u2019s on-screen QR Code, simply press the \u2018share\u2019 button and all data is ready to send to support via email, text or messenger.<\/p>\n<h4>Coming Soon:<\/h4>\n<p>Both (Android and iOS) versions of Benshaw\u2019s <strong>Start Here<\/strong> app are being modified to include troubleshooting (bar code reader) capability for our new MVRNX medium voltage soft starter, but sizing tools will not be included, as there are too many variables that need to be considered for sizing.<\/p>\n<\/div><\/section><\/div>\n<div class=\"flex_column av_one_full  flex_column_div first  avia-builder-el-5  el_after_av_one_full  avia-builder-el-last  column-top-margin\" ><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3>Getting Started<\/h3>\n<p>The Benshaw <strong>Start Here<\/strong> app is available for download at no cost from the App Store and Google Play. Once you\u2019ve downloaded and installed the app on your mobile device, you can test it out using the QR code displayed below:<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-32196\" src=\"https:\/\/benshaw.com\/wp-content\/uploads\/2020\/04\/Benshaw-Pocket-Technician-Test-QR-Code.png\" alt=\"Benshaw Start Here QR Code\" width=\"184\" height=\"195\" \/><\/p>\n<p>Questions? Contact Benshaw\u2019s support team by phone (<a href=\"tel:+18002032416\">+1 800-203-2416<\/a>) or email (<a href=\"mailto:support@benshaw.com\">support@benshaw.com<\/a>).<\/p>\n<hr \/>\n<p><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.benshaw.pocket_technician\" target=\"_blank\" rel=\"noopener\">Click here<\/a> to locate\/download the <strong>Start Here<\/strong> app from Google Play.<\/p>\n<p><a href=\"https:\/\/apps.apple.com\/us\/app\/benshaw-pocket-technician\/id1503942132\" target=\"_blank\" rel=\"noopener\">Click here<\/a> to locate\/download the <strong>Start Here<\/strong> app from Apple\u2019s App Store.<\/p>\n<p>The <strong>Start Here<\/strong> app also provides product selection and sizing tools for our full range of low voltage soft starters.<br \/>\n<a href=\"https:\/\/benshaw.com\/motor-control-solutions\/low-voltage-motor-control\/soft-starters\/soft-start-selection-app\/\">Click here<\/a> to learn more.<\/p>\n<\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Benshaw Pocket Technicial app retrieves soft start troubleshooting data from Benshaw EMX4 Series Soft Starters to help equipment operators identify, analyze and resolve common motor and motor control issues.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":11119,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"ticketed":false,"_links":{"self":[{"href":"https:\/\/benshaw.com\/wp-json\/wp\/v2\/pages\/31893"}],"collection":[{"href":"https:\/\/benshaw.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/benshaw.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/benshaw.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/benshaw.com\/wp-json\/wp\/v2\/comments?post=31893"}],"version-history":[{"count":3,"href":"https:\/\/benshaw.com\/wp-json\/wp\/v2\/pages\/31893\/revisions"}],"predecessor-version":[{"id":62330,"href":"https:\/\/benshaw.com\/wp-json\/wp\/v2\/pages\/31893\/revisions\/62330"}],"up":[{"embeddable":true,"href":"https:\/\/benshaw.com\/wp-json\/wp\/v2\/pages\/11119"}],"wp:attachment":[{"href":"https:\/\/benshaw.com\/wp-json\/wp\/v2\/media?parent=31893"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}