Units returned for repair will be repaired in the order of date received. If a less than 48 hour turnaround is specified, a $150.00 Expedite Fee will be charged. The 24/48-hour turnaround is subject to parts availability. The equipment will be evaluated within the first few hours after arrival at Benshaw, Inc. An estimate of the charges will be sent via fax to the customer notifying them of the total cost of repair (evaluation fees are included in the quoted repair costs). Customer approval of repair costs is required. In the event of the customer’s failure to respond in a timely manner impeding the unit’s repair and shipment, the Expedite Fee will still apply.
Before returning equipment for non-warranty repairs, please observe the following:
- Units sent in for repair must be shipped prepaid. All collect shipments will be refused.
- All RMA equipment will be evaluated, and an evaluation quotation will be faxed to the customer. Customer approval, with a hard copy or revised purchase order (PO) for quoted amount, must be received prior to any repair work being performed.
- If the customer decides not to proceed with repair after given a repair quote, they will be responsible for the evaluation fee assigned to the particular unit.
- If next day air shipment is requested, freight will be collect or will be invoiced for the freight charges unless special shipping arrangements are requested by the customer.
Rates for repair will be quoted on a time and material basis. Time is assessed by actual man-hours per repair. Material costs will be calculated according to published list prices and standard established multipliers. All equipment returned for evaluation and/or repair will be subject to an evaluation fee.
