Pre-Sale Questions
Where is product stock located?
Benshaw’s US-based inventory is located primarily in Pittsburgh, Pennsylvania. Canadian stock is located at our facility in Listowel, Ontario, Canada.
How do I obtain a Benshaw product catalog?
You can download a digital copy of our latest product catalog from the document library on this website.
For hard copy catalog requests, please contact the Sales Manager assigned to your region. A list of our Regional Sales Managers can be found on the “Contact Us” page of this website.
Where can I find Benshaw product literature?
Digital (downloadable) copies of our current product literature are available through this site’s document library.
For hard copies of our product literature, please contact our Inside Sales Team in Pittsburgh (sales@benshaw.com / +1 412-968-0100) or an appropriate Territory Sales Manager. Contact information for our Territory Sales Managers is available on the “Contact Us” page of this site.
How do I determine stock availability for a specific product?
For U.S. customers, please contact our Inside Sales Team in Pittsburgh (sales@benshaw.com / +1 412-968-0100) for current stock levels. Canadian customers should refer to the “Contact Us” page of this website for regional sales contact information.
Note: We are currently working to integrate our webstore and ERP systems. When completed, you will be able to view current stock levels through our website.
Post-Sale Questions
Where can I find Service Manuals?
Service Manuals for most Benshaw products are available for download through this site’s document library.
To request a hard copy for a particular Benshaw Service Manual, please contact our Inside Sales Team in Pittsburgh (sales@benshaw.com / +1 412-968-0100).
Who should I call for shipment dates and/or tracking information?
In the U.S., customers can request shipping status/shipment tracking updates through our Inside Sales Team (sales@benshaw.com / +1 412-968-0100). Please have your Benshaw Order Number available (order numbers can be found on your Order Acknowledgement). For customers in Canada, please contact your Benshaw Sales Representative.
How do I obtain quick start guides, product drawings, manuals, and troubleshooting guides?
Please contact our Technical Support team with the required information inquiry. Refer to the “Contact” tab for USA and Canada representatives.
Who do I call for service?
Benshaw maintains a 24/7 Technical Support Hotline for customer support in the USA and Canada.
In the U.S., call +1 800-203-2416. In Canada, call +1 519-291-5112. Our Technical Support team can help arrange for repairs, spare parts shipments, field engineering and retrofit services. They can also facilitate enrollment in our product training services.
